Frequently Asked Questions

Hello, my name is Kerry and I've compiled this list of FAQs to help you with any queries you may have. If you can't find what you're looking for then see the contact page HERE

Kerry

Owner at Paper Joy

What is Paper Joy & who the heck is Kerry?

Paper Joy is a print studio and online business based in Hull, East Yorkshire. Specialising in colourful and bright artwork that spreads happiness and positivity. Created by Kerry (that's me) a graphic designer with over 10 years of experience in retail and design.

How can I pay?

You can pay via card or with your PayPal money. Either way Paper Joy uses PayPal as a gateway to take payments, this ensures a secure and easy transaction. You don't need a PayPal account, you can simply use your bank card to pay via PayPal. 

This is a trusted and safe payment method. 

What size are your art prints?

  • A4 29.7cm x 21cm
  • A3 42cm x 29.7cm
  • A5 21cm x 14.8cm
  • Square 21cm x 21cm

All art prints are designed to fit any standard high street bought frame so you can have something lovely on your wall for a great price. 

How much does delivery cost?

Delivery to all UK addresses is FREE, this is because I absorb postage and packaging into my pricing to simplify things for you. 

I can ship worldwide using Royal Mail International Standard Delivery. This costs £3.95 and takes 3 to 5 working days for delivery.

How are your orders packaged?

All prints come unframed, packaged in a sealed protective wallet, within a reinforced flat cardboard rigid envelope, with a 'do not bend me' sticker to ensure your print reaches you in the best condition. 

How long does delivery take?

I despatch all UK order using Royal Mail 1st class delivery within 1-2 days of you placing your order. Therefore your print should be with you in no more than 3 working days. 

Lost or damaged items?

I will replace any items that are either lost in the post or damaged. Please send pictures of the damaged item to [email protected] within 7 days of receiving the package. I can then replace or refund your order. 

Paper Joy cannot take responsibility for incorrect address information provided by the customer. 

I'm bored, can you show me a unicorn astronaut? ...

What paper do you use?

I use 230gsm matte ultra smooth high quality fine art paper, specially coated to make sure your artwork will not fade and gives deep, rich, vibrant colours. This paper comes from sustainable sources. 

For all other paper goods I use recycled paper as much as I can. 

How are your prints produced?

I am careful to make sure I take care of the environment when fulfilling orders. Everything is printed in house in my studio, printed one at a time and not mass produced. 

Do you sell Wholesale?

Yes! To see my wholesale page CLICK HERE.

Sorted? Good! Let's take you somewhere fun...

Bright & colourful kid's wall art. Perfect to bring a nursery to life and put a smile on your little one's face

The happiest fine art prints to inject colour onto your walls and make your home happy

Fun and colourful stickers, letter writing kits and lots of kindness spreading