Delivery & Returns

Delivery & Returns

Delivery for all orders is FREE to the UK. 

We use Royal Mail 1st Class. 

Delivery will be within 2-5 working days. 

International Delivery

We can ship worldwide using Royal Mail International Standard Delivery. This costs £3.95 and takes 3 to 5 working days for delivery. 

Packaging

Delivered unframed giving you the option to source the perfect frame for the artwork.

Packaged in a sealed protective cellophane wallet, within a reinforced flat cardboard rigid envelope, with a 'do not bend me' sticker - ensuring your artwork arrives safely.

We take great care in packaging every print by hand.

Lost or Damaged Items

We will replace any items that are either lost in the post or damaged. 

Please send pictures of the damaged item within 7 days of receiving the package. We can then replace or refund your order. 

Paper Joy cannot take responsibility for incorrect address information provided by the customer. 

Returns Address: 

1 Poplar Court

Sutton on Hull

Kingston Upon Hull

East Yorkshire

HU7 4YX

If you need help please email [email protected]

Personalised Items

Please note returns on personalised items are not available due to the nature of the product. If however your item is damaged in the post or arrives with incorrect details (that differ from what you have provided) we will provide a refund or replacement without question. 

For help please contact us HERE.